ku7bet Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how ku7bet collects, stores, and protects your data.
Introduction
ku7bet ("we", "us", or "the platform") provides a safe and trusted online entertainment service for users in Bangladesh. Your privacy is very important to us. This privacy policy explains what information we collect about you when you use the ku7bet website and services, how we use it, and how we keep it protected.
By using ku7bet's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.
1 What Information We Collect
ku7bet may collect the following types of information to operate its services properly and to provide you with a better experience:
Personal Identity Information
Information you provide during account registration, such as:
- Full name and date of birth
- Email address
- Phone number
- Residential address
- National ID or passport number (for identity verification)
Financial Information
Information required to complete transactions:
- bKash, Nagad, Rocket, or Upay account details
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Usage Information
Information about how you use our platform:
- Login and logout times
- Game playing history and preferences
- Bet amounts and results
- Browser type, IP address, and device information
- Information collected from cookies and tracking technologies
Communication Information
Information provided when you contact us:
- Records of live chat conversations
- Messages exchanged via email
- Details of complaints and requests
2 Purpose of Using Information
ku7bet uses your personal information for the following legitimate purposes:
Service Delivery and Operations
- Creating, managing, and verifying accounts
- Processing and completing financial transactions
- Activating and managing gaming services
- Managing bonuses, rewards, and promotional offers
- VIP program management
Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Completing identity verification and KYC (Know Your Customer) processes
- Enforcing responsible gaming policies
- Ensuring account security
- Fulfilling legal and regulatory obligations
Service Improvement
- Analyzing and improving user experience
- Identifying and resolving technical issues on the platform
- Developing new services and features
- Personalizing the gaming experience
Contact
- Sending important account notifications
- Providing transaction-related information
- Resolving your requests and complaints
- Informing you of promotional offers and updates (subject to your consent)
3 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the ku7bet website. Cookies are small text files stored on your device that help us remember your preferences and improve our services.
Types of Cookies
- Essential Cookies: Required for the core functionality of the website, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect information about site usage to help improve our services.
- Security Cookies: Used to prevent fraud and unauthorized access.
4 Information Disclosure and Sharing
ku7bet does not sell or rent your personal information to third parties. However, limited information may be shared in the following cases:
Service Provider Partners
We work with trusted third parties to operate our services, such as payment processing companies (bKash, Nagad, Rocket, Upay), game software providers, and IT infrastructure providers. These companies receive only limited access to information necessary to provide services on our behalf and are required to comply with our privacy standards.
Legal Obligations
We may be legally required to disclose information in the following cases:
- To comply with court orders or legal processes
- To respond to lawful requests from government investigative agencies
- To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
- To assist with fraud investigations
Business Transfers
If there is any change in ku7bet's business structure (merger, acquisition, or sale of assets), your information may be transferred. You will be notified in advance in such cases.
5 Information Security Measures
ku7bet applies industry-standard technologies and practices to keep your personal information secure:
🔐 SSL Encryption
All data exchanged between you and our servers is protected with SSL/TLS encryption technology. This prevents unauthorized access to data while in transit.
🏛️ Secure Data Storage
Collected information is stored in encrypted form on secure servers. Passwords and sensitive financial information are kept in hashed and encrypted form.
🕵️ Access Control
Only authorized personnel can access your information on a need-to-know basis. All access is logged and regularly reviewed.
🔎 Regular Security Reviews
Our systems undergo regular security testing. We follow a proactive approach to identify and quickly resolve potential vulnerabilities.
6 Data Retention Period
Active Accounts
All information you provide is stored while your account remains active. This is necessary to deliver services and maintain your gaming history and transaction records.
After Account Closure
Even after your account is closed, we may retain certain information for a defined period for the following reasons:
- Financial transaction records are retained in accordance with legal obligations
- Information is kept as needed for fraud investigations or dispute resolution
- Self-exclusion information for responsible gaming purposes is retained for a defined period
- Information required to follow regulatory authority guidelines is retained
Inactive Accounts
For accounts that have been inactive for a long time, we review stored information and, where necessary, take steps to delete or anonymize personal data, with exceptions for legal obligations.
7 Your Rights
ku7bet recognizes and respects the following rights you have regarding your information:
Right to Access Information
You may request a copy of your stored personal information from us at any time. We will provide the information within a reasonable time.
Right to Correct Information
If there are any errors or inaccuracies in your stored information, you may request a correction. We will make the correction within a prompt timeframe.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or dispute resolution requirements.
Right to Opt Out of Marketing Communications
You may opt out of receiving promotional emails or messages at any time. This will not affect the core service notifications for your account.
8 Protection of Minors
ku7bet's services are for users aged 21 and above only. We do not intentionally collect personal information from minors. Age is verified at the time of account registration, and if any user is found to be under 21, their account is immediately closed and the collected information is deleted.
If you believe that a minor has created an account on ku7bet, please notify our support team immediately.
9 Policy Changes and Updates
ku7bet reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be changed.
For significant changes, we will send a notification to your registered email or display a special notice on the platform. Continuing to use ku7bet after an update will be considered as your consent to the revised privacy policy.
We recommend that you review this page regularly so that you stay informed about the latest data storage and protection policy.
10 Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is always ready to assist you.
Live Chat Support
24/7 live chat support is available in Bengali. Live chat is the fastest channel for immediate assistance.
Active around the clock according to Bangladesh Standard Time (BST, UTC+6).